Explainers
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Solomon Amos · 2 Nov 2026 · 10 min read
Zendesk
SOC 2 evidence
The best customer experiences are built with
No public evidenceZendesk and SOC 2
CertReports found no public SOC 2 evidence for Zendesk as of unknown date. This does not mean the vendor is non-compliant. It means CertReports found no public evidence at the last check.
Evidence
VerifiedSTAR Level 1 self-assessment (CAIQ), Trusted Cloud Provider
as of 26 Oct 2026 · confidence 100%- Kind
- Self-assessment
- Issued or listed
- 25 Mar 2014
- Products in scope
- zendesk
| Source | Captured | Quote | Links |
|---|---|---|---|
CSA STAR registry Official registry · HTTP 200 | 26 Oct 2026 | zendesk: STAR Level 1 self-assessment (CAIQ), Trusted Cloud Provider | Live pagesha256 0c3d16dcbd |
CSA STAR registry Official registry · HTTP 200 | 19 Oct 2026 | zendesk: STAR Level 1 self-assessment (CAIQ), Trusted Cloud Provider | Live pagesha256 6ebb015031 |
CSA STAR registry Official registry · HTTP 200 | 12 Oct 2026 | zendesk: STAR Level 1 self-assessment (CAIQ), Trusted Cloud Provider | Live pagesha256 be2cb50e52 |
CSA STAR registry Official registry · HTTP 200 | 5 Oct 2026 | zendesk: STAR Level 1 self-assessment (CAIQ), Trusted Cloud Provider | Live pagesha256 3b3fda577e |
CSA STAR registry Official registry · HTTP 200 | 29 Sep 2026 | zendesk: STAR Level 1 self-assessment (CAIQ), Trusted Cloud Provider | Live pagesha256 aadfa82b54 |
CSA STAR registry Official registry · HTTP 200 | 17 Sep 2026 | zendesk: STAR Level 1 self-assessment (CAIQ), Trusted Cloud Provider | Live pagesha256 e7f124247f |
What SOC 2 means, and what it does not
SOC 2 reports are restricted-use and are never "certifications". A Type II report covers a period; freshness is the period end plus a bridge letter of at most three months. "SOC 2 ready" and "in progress" are not reports. No public SOC 2 registry exists; the strongest registry-grade signal is a CSA STAR Level 2 attestation, then a public SOC 3.
Read the SOC 2 guide and browse all vendors with evidenceQuestions buyers ask
Is Zendesk SOC 2 certified?
No organisation is "SOC 2 certified": SOC 2 is an attestation report issued by a CPA firm, not a certification. CertReports has no public evidence of a Zendesk SOC 2 report as of unknown date.
How do I get the Zendesk SOC 2 report?
SOC 2 reports are restricted-use documents shared under NDA. Request it through the Zendesk trust centre or security page; CertReports links to it and never hosts the report.
How does CertReports verify this?
Every state carries a capture date, a source and a snapshot link. Registry rows come from the official registry data; vendor statements come from the vendor’s own page or trust centre; nothing is inferred. Vendors can dispute any row and corrections ship within two business days.
Change history
- 19 Sep 2026Trust centre movedTrust centre URL is now https://www.zendesk.com/trust-center/.
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