Explainers
What Is Third-Party Risk Management (TPRM)? A Practical Guide
Solomon Amos · 2 Nov 2026 · 10 min read
Freshworks
Regulatory evidence
Freshworks is a cloud-based CEM software suite that streamlines customer conversations across multiple channels including email &
Freshworks against third-party requirements
For each regulation, how many of the requirements it places on your vendors Freshworks’s public evidence reaches. Open one for every item with its date and source.
- GDPR75%1 evidence found3 available on request1 partial evidence
- UK GDPR75%1 evidence found2 available on request1 partial evidence
- DORA58%2 evidence found2 available on request2 no public evidence
- NIS267%2 evidence found1 no public evidence
- HIPAA58%1 evidence found1 available on request1 no public evidence
- PCI DSS25%1 partial evidence1 no public evidence
- EU AI Act0%3 no public evidence
- ISO 27001 Annex A88%2 evidence found2 available on request
- SOC 2 CC9.288%1 evidence found1 available on request
Documents on the trust centre
What the vendor lists, typed; public items can be read now, the rest are available on request.
23 documents listed on Freshworks’s trust centre
trust.freshworks.com- Architecture or data-flow diagram
- Data Flow Diagram (DFD)on request · seen 6 Nov 2026
- Network Architecture Documenton request · seen 6 Nov 2026
- Data processing agreement
- Data Processing Agreementon request · seen 6 Nov 2026
- FedRAMP package
- FedRAMP Marketplaceon request · seen 6 Nov 2026
- Incident response plan
- Data Breach Notificationson request · seen 6 Nov 2026
- ISO certificate
- ISO/IEC 27001:2022on request · seen 6 Nov 2026
- ISO/IEC 27701:2019on request · seen 6 Nov 2026
- ISO 27001 statement of applicability
- ISO/IEC 27001 SoAon request · seen 6 Nov 2026
- Penetration test report
- Application Vulnerability Assessment and Penetration Testing (VAPT) Reporton request · seen 6 Nov 2026
- Infrastructure Vulnerability Assessment and Penetration Testing (VAPT) Reporton request · seen 6 Nov 2026
- Vulnerability Assessment and Penetration Teston request · seen 6 Nov 2026
- Privacy policy
- Privacy Policyon request · seen 6 Nov 2026
- Security questionnaire (SIG, CAIQ, HECVAT)
- CAIQon request · seen 6 Nov 2026
- HECVAT Fullon request · seen 6 Nov 2026
- SIG Coreon request · seen 6 Nov 2026
- Security policy or overview
- Encryption-at-reston request · seen 6 Nov 2026
- Encryption-in-transiton request · seen 6 Nov 2026
- Role-Based Access Controlon request · seen 6 Nov 2026
- Secure Development Trainingon request · seen 6 Nov 2026
- SOC 1 report
- SOC 1 Type 2on request · seen 6 Nov 2026
- SOC 2 report
- SOC 2 Type 2on request · seen 6 Nov 2026
- SOC 3 report
- SOC 3on request · seen 6 Nov 2026
- Subprocessor list
- Subprocessorson request · seen 6 Nov 2026
Reviewing a vendor against regulations
All articlesHow-to
Vendor Security Questionnaire Questions Answered by Public Evidence
Solomon Amos · 26 Sep 2026 · 8 min read
This maps third-party obligations to the vendor evidence that may support them. It is not legal advice and never a statement that a vendor or its customers comply; confirm scope and sufficiency with your counsel or auditor. “No public evidence” means nothing public was found at the last check. Citations link to the official text.