Explainers
ISO 27001 Annex A: What Buyers Should Actually Ask For
Solomon Amos · 23 Oct 2026 · 9 min read
Freshworks
ISO/IEC 27001 evidence
Freshworks is a cloud-based CEM software suite that streamlines customer conversations across multiple channels including email &
Vendor-statedFreshworks and ISO/IEC 27001
Freshworks states it holds an ISO/IEC 27001 certificate. CertReports captured this on 2 Nov 2026 from its trust centre (Drata); it is a vendor statement, not an independent confirmation.
Evidence
Vendor-statedVendor states ISO/IEC 27001:2022 on its trust centre
as of 2 Nov 2026 · confidence 80%| Source | Captured | Quote | Links |
|---|---|---|---|
Freshworks trust centre (Drata) Vendor trust centre · HTTP 200 | 1 Nov 2026 | ISO/IEC 27001:2022 | |
Freshworks trust centre (Drata) Vendor trust centre · HTTP 200 | 31 Oct 2026 | ISO/IEC 27001:2022 | |
Freshworks trust centre (Drata) Vendor trust centre · HTTP 200 | 29 Oct 2026 | ISO/IEC 27001:2022 | |
Freshworks trust centre (Drata) Vendor trust centre · HTTP 200 | 27 Oct 2026 | ISO/IEC 27001:2022 | |
Freshworks trust centre (Drata) Vendor trust centre · HTTP 200 | 25 Oct 2026 | ISO/IEC 27001:2022 | |
Freshworks trust centre (Drata) Vendor trust centre · HTTP 200 | 23 Oct 2026 | ISO/IEC 27001:2022 | |
Freshworks trust centre (Drata) Vendor trust centre · HTTP 200 | 21 Oct 2026 | ISO/IEC 27001:2022 | |
Freshworks trust centre (Drata) Vendor trust centre · HTTP 200 | 19 Oct 2026 | ISO/IEC 27001:2022 | |
Freshworks trust centre (Drata) Vendor trust centre · HTTP 200 | 17 Oct 2026 | ISO/IEC 27001:2022 | |
Freshworks trust centre (Drata) Vendor trust centre · HTTP 200 | 15 Oct 2026 | ISO/IEC 27001:2022 | |
Freshworks trust centre (Drata) Vendor trust centre · HTTP 200 | 13 Oct 2026 | ISO/IEC 27001:2022 | |
Freshworks trust centre (Drata) Vendor trust centre · HTTP 200 | 11 Oct 2026 | ISO/IEC 27001:2022 | |
Freshworks trust centre (Drata) Vendor trust centre · HTTP 200 | 9 Oct 2026 | ISO/IEC 27001:2022 | |
Freshworks trust centre (Drata) Vendor trust centre · HTTP 200 | 7 Oct 2026 | ISO/IEC 27001:2022 | |
Freshworks trust centre (Drata) Vendor trust centre · HTTP 200 | 5 Oct 2026 | ISO/IEC 27001:2022 | |
Freshworks trust centre (Drata) Vendor trust centre · HTTP 200 | 3 Oct 2026 | ISO/IEC 27001:2022 | |
Freshworks trust centre (Drata) Vendor trust centre · HTTP 200 | 1 Oct 2026 | ISO/IEC 27001:2022 | |
Freshworks trust centre (Drata) Vendor trust centre · HTTP 200 | 29 Sep 2026 | ISO/IEC 27001:2022 | |
Freshworks trust centre (Drata) Vendor trust centre · HTTP 200 | 27 Sep 2026 | ISO/IEC 27001:2022 | |
Freshworks trust centre (Drata) Vendor trust centre · HTTP 200 | 25 Sep 2026 | ISO/IEC 27001:2022 | |
Freshworks trust centre (Drata) Vendor trust centre · HTTP 200 | 21 Sep 2026 | ISO/IEC 27001:2022 | |
Freshworks trust centre (Drata) Vendor trust centre · HTTP 200 | 18 Sep 2026 | ISO/IEC 27001:2022 |
Vendor-statedVendor states ISO/IEC 27701:2019 on its trust centre
as of 2 Nov 2026 · confidence 80%| Source | Captured | Quote | Links |
|---|---|---|---|
Freshworks trust centre (Drata) Vendor trust centre · HTTP 200 | 1 Nov 2026 | ISO/IEC 27701:2019 | |
Freshworks trust centre (Drata) Vendor trust centre · HTTP 200 | 31 Oct 2026 | ISO/IEC 27701:2019 | |
Freshworks trust centre (Drata) Vendor trust centre · HTTP 200 | 29 Oct 2026 | ISO/IEC 27701:2019 | |
Freshworks trust centre (Drata) Vendor trust centre · HTTP 200 | 27 Oct 2026 | ISO/IEC 27701:2019 | |
Freshworks trust centre (Drata) Vendor trust centre · HTTP 200 | 25 Oct 2026 | ISO/IEC 27701:2019 | |
Freshworks trust centre (Drata) Vendor trust centre · HTTP 200 | 23 Oct 2026 | ISO/IEC 27701:2019 | |
Freshworks trust centre (Drata) Vendor trust centre · HTTP 200 | 21 Oct 2026 | ISO/IEC 27701:2019 | |
Freshworks trust centre (Drata) Vendor trust centre · HTTP 200 | 19 Oct 2026 | ISO/IEC 27701:2019 | |
Freshworks trust centre (Drata) Vendor trust centre · HTTP 200 | 17 Oct 2026 | ISO/IEC 27701:2019 | |
Freshworks trust centre (Drata) Vendor trust centre · HTTP 200 | 15 Oct 2026 | ISO/IEC 27701:2019 | |
Freshworks trust centre (Drata) Vendor trust centre · HTTP 200 | 13 Oct 2026 | ISO/IEC 27701:2019 | |
Freshworks trust centre (Drata) Vendor trust centre · HTTP 200 | 11 Oct 2026 | ISO/IEC 27701:2019 | |
Freshworks trust centre (Drata) Vendor trust centre · HTTP 200 | 9 Oct 2026 | ISO/IEC 27701:2019 | |
Freshworks trust centre (Drata) Vendor trust centre · HTTP 200 | 7 Oct 2026 | ISO/IEC 27701:2019 | |
Freshworks trust centre (Drata) Vendor trust centre · HTTP 200 | 5 Oct 2026 | ISO/IEC 27701:2019 | |
Freshworks trust centre (Drata) Vendor trust centre · HTTP 200 | 3 Oct 2026 | ISO/IEC 27701:2019 | |
Freshworks trust centre (Drata) Vendor trust centre · HTTP 200 | 1 Oct 2026 | ISO/IEC 27701:2019 | |
Freshworks trust centre (Drata) Vendor trust centre · HTTP 200 | 29 Sep 2026 | ISO/IEC 27701:2019 | |
Freshworks trust centre (Drata) Vendor trust centre · HTTP 200 | 27 Sep 2026 | ISO/IEC 27701:2019 | |
Freshworks trust centre (Drata) Vendor trust centre · HTTP 200 | 25 Sep 2026 | ISO/IEC 27701:2019 | |
Freshworks trust centre (Drata) Vendor trust centre · HTTP 200 | 21 Sep 2026 | ISO/IEC 27701:2019 | |
Freshworks trust centre (Drata) Vendor trust centre · HTTP 200 | 18 Sep 2026 | ISO/IEC 27701:2019 |
What is not public
- The certificate expiry and scope statement are not in a public source yet; the state will move to Verified when a certification body register or the IAF CertSearch API confirms them.
What ISO/IEC 27001 means, and what it does not
Certified by an accredited certification body on a three-year cycle with annual surveillance. Scope statements matter and expiry drives the state. Any certificate still citing ISO/IEC 27001:2013 is treated as lapsed because the IAF transition deadline of 31 October 2025 has passed.
Read the ISO/IEC 27001 guide and browse all vendors with evidenceQuestions buyers ask
Is Freshworks ISO 27001 certified?
Freshworks states it holds an ISO/IEC 27001 certificate as of 2 Nov 2026. Scope statements matter; check the certificate scope covers the product you are buying.
How does CertReports verify this?
Every state carries a capture date, a source and a snapshot link. Registry rows come from the official registry data; vendor statements come from the vendor’s own page or trust centre; nothing is inferred. Vendors can dispute any row and corrections ship within two business days.
Change history
- 18 Sep 2026ISO/IEC 27001 evidence addedA ISO/IEC 27001 row entered the index with state Vendor-stated.
Alternatives with ISO 27001 evidence
Similar vendors (shared product tags or the Customer support category) whose ISO 27001 row is verified or vendor-stated, ranked by similarity.
Kustomer
Customer support
Deliver faster, personalized support with Kustomer's AI customer service
Sprinklr
Customer support
Sprinklr is a provider of enterprise software solutions that help organizations unify customer-facing functions across digital
Front
Customer support
Customer communications hub for building strong relationships
Intercom
Customer support
Intercom is the only helpdesk with a natively integrated AI Agent, Fin, meaning every customer conversation improves the next one, enabling
UserTesting
Customer support
UserTesting is a platform for getting rapid customer feedback on almost any customer experience you can imagine, including websites, mobile
Understand ISO 27001 evidence
All articlesExplainers
ISO 27001:2013 to 2022: what the transition deadline means for vendor certificates
Solomon Amos · 1 Sep 2026 · 10 min read