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Freshworks

CSA STAR evidence

Freshworks is a cloud-based CEM software suite that streamlines customer conversations across multiple channels including email &

freshworks.comCustomer supportLast verified 2 Nov 2026
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CSA STAR mark, CertReports state Verified as of 26 Oct 2026Verified

Freshworks and CSA STAR

Freshworks is listed in the CSA STAR registry for CSA STAR (STAR Level 1 self-assessment (CAIQ)), dated 11 Feb 2019. CertReports last verified this on 26 Oct 2026 from the registry.

Evidence

VerifiedSTAR Level 1 self-assessment (CAIQ)
as of 26 Oct 2026 · confidence 100%
Kind
Self-assessment
Issued or listed
11 Feb 2019
Products in scope
freshworks
SourceCapturedQuoteLinks
CSA STAR registry
Official registry · HTTP 200
26 Oct 2026freshworks inc.: STAR Level 1 self-assessment (CAIQ)
Live pagesha256 0c3d16dcbd
CSA STAR registry
Official registry · HTTP 200
19 Oct 2026freshworks inc.: STAR Level 1 self-assessment (CAIQ)
Live pagesha256 6ebb015031
CSA STAR registry
Official registry · HTTP 200
12 Oct 2026freshworks inc.: STAR Level 1 self-assessment (CAIQ)
Live pagesha256 be2cb50e52
CSA STAR registry
Official registry · HTTP 200
5 Oct 2026freshworks inc.: STAR Level 1 self-assessment (CAIQ)
Live pagesha256 3b3fda577e
CSA STAR registry
Official registry · HTTP 200
29 Sep 2026freshworks inc.: STAR Level 1 self-assessment (CAIQ)
Live pagesha256 aadfa82b54
CSA STAR registry
Official registry · HTTP 200
17 Sep 2026freshworks inc.: STAR Level 1 self-assessment (CAIQ)
Live pagesha256 e7f124247f
This is wrong
Vendor-statedVendor states CSA STAR on its trust centre
as of 2 Nov 2026 · confidence 80%
SourceCapturedQuoteLinks
Freshworks trust centre (Drata)
Vendor trust centre · HTTP 200
1 Nov 2026CSA STAR
Live page Snapshotsha256 e1dc116fc7
Freshworks trust centre (Drata)
Vendor trust centre · HTTP 200
31 Oct 2026CSA STAR
Live page Snapshotsha256 ca14276855
Freshworks trust centre (Drata)
Vendor trust centre · HTTP 200
29 Oct 2026CSA STAR
Live page Snapshotsha256 6d3a998cca
Freshworks trust centre (Drata)
Vendor trust centre · HTTP 200
27 Oct 2026CSA STAR
Live page Snapshotsha256 0f9b46ec07
Freshworks trust centre (Drata)
Vendor trust centre · HTTP 200
25 Oct 2026CSA STAR
Live page Snapshotsha256 2d6e005220
Freshworks trust centre (Drata)
Vendor trust centre · HTTP 200
23 Oct 2026CSA STAR
Live page Snapshotsha256 dc781bf565
Freshworks trust centre (Drata)
Vendor trust centre · HTTP 200
21 Oct 2026CSA STAR
Live page Snapshotsha256 f5a3b15560
Freshworks trust centre (Drata)
Vendor trust centre · HTTP 200
19 Oct 2026CSA STAR
Live page Snapshotsha256 cf41dc1c0e
Freshworks trust centre (Drata)
Vendor trust centre · HTTP 200
17 Oct 2026CSA STAR
Live page Snapshotsha256 398f334bf1
Freshworks trust centre (Drata)
Vendor trust centre · HTTP 200
15 Oct 2026CSA STAR
Live page Snapshotsha256 cf47778f62
Freshworks trust centre (Drata)
Vendor trust centre · HTTP 200
13 Oct 2026CSA STAR
Live page Snapshotsha256 c84fd42588
Freshworks trust centre (Drata)
Vendor trust centre · HTTP 200
11 Oct 2026CSA STAR
Live page Snapshotsha256 581850df43
Freshworks trust centre (Drata)
Vendor trust centre · HTTP 200
9 Oct 2026CSA STAR
Live page Snapshotsha256 1b8941e746
Freshworks trust centre (Drata)
Vendor trust centre · HTTP 200
7 Oct 2026CSA STAR
Live page Snapshotsha256 27fdb3bebf
Freshworks trust centre (Drata)
Vendor trust centre · HTTP 200
5 Oct 2026CSA STAR
Live page Snapshotsha256 b5683f9a24
Freshworks trust centre (Drata)
Vendor trust centre · HTTP 200
3 Oct 2026CSA STAR
Live page Snapshotsha256 0363602e87
Freshworks trust centre (Drata)
Vendor trust centre · HTTP 200
1 Oct 2026CSA STAR
Live page Snapshotsha256 42feba7c8e
Freshworks trust centre (Drata)
Vendor trust centre · HTTP 200
29 Sep 2026CSA STAR
Live page Snapshotsha256 496fc26564
Freshworks trust centre (Drata)
Vendor trust centre · HTTP 200
27 Sep 2026CSA STAR
Live page Snapshotsha256 9be784785a
Freshworks trust centre (Drata)
Vendor trust centre · HTTP 200
25 Sep 2026CSA STAR
Live page Snapshotsha256 6e8b2ffc67
Freshworks trust centre (Drata)
Vendor trust centre · HTTP 200
21 Sep 2026CSA STAR
Live page Snapshotsha256 e6faaf1439
Freshworks trust centre (Drata)
Vendor trust centre · HTTP 200
18 Sep 2026CSA STAR
Live page Snapshotsha256 dcd36dd5e4
This is wrong
What CSA STAR means, and what it does not

Level 1 is a self-assessment (CAIQ). Level 2 is a third-party certification or attestation built on ISO 27001 or a SOC 2 examination plus the Cloud Controls Matrix.

Read the CSA STAR guide and browse all vendors with evidence

Questions buyers ask

Does Freshworks have CSA STAR?

Freshworks is listed in the CSA STAR registry for CSA STAR (STAR Level 1 self-assessment (CAIQ)), dated 11 Feb 2019. CertReports last verified this on 26 Oct 2026 from the registry.

How does CertReports verify this?

Every state carries a capture date, a source and a snapshot link. Registry rows come from the official registry data; vendor statements come from the vendor’s own page or trust centre; nothing is inferred. Vendors can dispute any row and corrections ship within two business days.

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Understand CSA STAR evidence

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