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Freshworks

SOC 2 evidence

Freshworks is a cloud-based CEM software suite that streamlines customer conversations across multiple channels including email &

freshworks.comCustomer supportLast verified 2 Nov 2026
Request the report Are you Freshworks?
SOC 2 mark, CertReports state Vendor-stated as of 2 Nov 2026Vendor-stated

Freshworks and SOC 2

Freshworks states it holds a SOC 2 Type II report. CertReports captured this on 2 Nov 2026 from its trust centre (Drata); it is a vendor statement, not an independent confirmation.

Evidence

Vendor-statedVendor states SOC 2 Type 2 on its trust centre
as of 2 Nov 2026 · confidence 80%
Kind
Type II
SourceCapturedQuoteLinks
Freshworks trust centre (Drata)
Vendor trust centre · HTTP 200
1 Nov 2026SOC 2 Type 2
Live page Snapshotsha256 e1dc116fc7
Freshworks trust centre (Drata)
Vendor trust centre · HTTP 200
31 Oct 2026SOC 2 Type 2
Live page Snapshotsha256 ca14276855
Freshworks trust centre (Drata)
Vendor trust centre · HTTP 200
29 Oct 2026SOC 2 Type 2
Live page Snapshotsha256 6d3a998cca
Freshworks trust centre (Drata)
Vendor trust centre · HTTP 200
27 Oct 2026SOC 2 Type 2
Live page Snapshotsha256 0f9b46ec07
Freshworks trust centre (Drata)
Vendor trust centre · HTTP 200
25 Oct 2026SOC 2 Type 2
Live page Snapshotsha256 2d6e005220
Freshworks trust centre (Drata)
Vendor trust centre · HTTP 200
23 Oct 2026SOC 2 Type 2
Live page Snapshotsha256 dc781bf565
Freshworks trust centre (Drata)
Vendor trust centre · HTTP 200
21 Oct 2026SOC 2 Type 2
Live page Snapshotsha256 f5a3b15560
Freshworks trust centre (Drata)
Vendor trust centre · HTTP 200
19 Oct 2026SOC 2 Type 2
Live page Snapshotsha256 cf41dc1c0e
Freshworks trust centre (Drata)
Vendor trust centre · HTTP 200
17 Oct 2026SOC 2 Type 2
Live page Snapshotsha256 398f334bf1
Freshworks trust centre (Drata)
Vendor trust centre · HTTP 200
15 Oct 2026SOC 2 Type 2
Live page Snapshotsha256 cf47778f62
Freshworks trust centre (Drata)
Vendor trust centre · HTTP 200
13 Oct 2026SOC 2 Type 2
Live page Snapshotsha256 c84fd42588
Freshworks trust centre (Drata)
Vendor trust centre · HTTP 200
11 Oct 2026SOC 2 Type 2
Live page Snapshotsha256 581850df43
Freshworks trust centre (Drata)
Vendor trust centre · HTTP 200
9 Oct 2026SOC 2 Type 2
Live page Snapshotsha256 1b8941e746
Freshworks trust centre (Drata)
Vendor trust centre · HTTP 200
7 Oct 2026SOC 2 Type 2
Live page Snapshotsha256 27fdb3bebf
Freshworks trust centre (Drata)
Vendor trust centre · HTTP 200
5 Oct 2026SOC 2 Type 2
Live page Snapshotsha256 b5683f9a24
Freshworks trust centre (Drata)
Vendor trust centre · HTTP 200
3 Oct 2026SOC 2 Type 2
Live page Snapshotsha256 0363602e87
Freshworks trust centre (Drata)
Vendor trust centre · HTTP 200
1 Oct 2026SOC 2 Type 2
Live page Snapshotsha256 42feba7c8e
Freshworks trust centre (Drata)
Vendor trust centre · HTTP 200
29 Sep 2026SOC 2 Type 2
Live page Snapshotsha256 496fc26564
Freshworks trust centre (Drata)
Vendor trust centre · HTTP 200
27 Sep 2026SOC 2 Type 2
Live page Snapshotsha256 9be784785a
Freshworks trust centre (Drata)
Vendor trust centre · HTTP 200
25 Sep 2026SOC 2 Type 2
Live page Snapshotsha256 6e8b2ffc67
Freshworks trust centre (Drata)
Vendor trust centre · HTTP 200
21 Sep 2026SOC 2 Type 2
Live page Snapshotsha256 e6faaf1439
Freshworks trust centre (Drata)
Vendor trust centre · HTTP 200
18 Sep 2026SOC 2 Type 2
Live page Snapshotsha256 dcd36dd5e4
This is wrong
VerifiedSTAR Level 1 self-assessment (CAIQ)
as of 26 Oct 2026 · confidence 100%
Kind
Self-assessment
Issued or listed
11 Feb 2019
Products in scope
freshworks
SourceCapturedQuoteLinks
CSA STAR registry
Official registry · HTTP 200
26 Oct 2026freshworks inc.: STAR Level 1 self-assessment (CAIQ)
Live pagesha256 0c3d16dcbd
CSA STAR registry
Official registry · HTTP 200
19 Oct 2026freshworks inc.: STAR Level 1 self-assessment (CAIQ)
Live pagesha256 6ebb015031
CSA STAR registry
Official registry · HTTP 200
12 Oct 2026freshworks inc.: STAR Level 1 self-assessment (CAIQ)
Live pagesha256 be2cb50e52
CSA STAR registry
Official registry · HTTP 200
5 Oct 2026freshworks inc.: STAR Level 1 self-assessment (CAIQ)
Live pagesha256 3b3fda577e
CSA STAR registry
Official registry · HTTP 200
29 Sep 2026freshworks inc.: STAR Level 1 self-assessment (CAIQ)
Live pagesha256 aadfa82b54
CSA STAR registry
Official registry · HTTP 200
17 Sep 2026freshworks inc.: STAR Level 1 self-assessment (CAIQ)
Live pagesha256 e7f124247f
This is wrong
Vendor-statedVendor states CSA STAR on its trust centre
as of 2 Nov 2026 · confidence 80%
SourceCapturedQuoteLinks
Freshworks trust centre (Drata)
Vendor trust centre · HTTP 200
1 Nov 2026CSA STAR
Live page Snapshotsha256 e1dc116fc7
Freshworks trust centre (Drata)
Vendor trust centre · HTTP 200
31 Oct 2026CSA STAR
Live page Snapshotsha256 ca14276855
Freshworks trust centre (Drata)
Vendor trust centre · HTTP 200
29 Oct 2026CSA STAR
Live page Snapshotsha256 6d3a998cca
Freshworks trust centre (Drata)
Vendor trust centre · HTTP 200
27 Oct 2026CSA STAR
Live page Snapshotsha256 0f9b46ec07
Freshworks trust centre (Drata)
Vendor trust centre · HTTP 200
25 Oct 2026CSA STAR
Live page Snapshotsha256 2d6e005220
Freshworks trust centre (Drata)
Vendor trust centre · HTTP 200
23 Oct 2026CSA STAR
Live page Snapshotsha256 dc781bf565
Freshworks trust centre (Drata)
Vendor trust centre · HTTP 200
21 Oct 2026CSA STAR
Live page Snapshotsha256 f5a3b15560
Freshworks trust centre (Drata)
Vendor trust centre · HTTP 200
19 Oct 2026CSA STAR
Live page Snapshotsha256 cf41dc1c0e
Freshworks trust centre (Drata)
Vendor trust centre · HTTP 200
17 Oct 2026CSA STAR
Live page Snapshotsha256 398f334bf1
Freshworks trust centre (Drata)
Vendor trust centre · HTTP 200
15 Oct 2026CSA STAR
Live page Snapshotsha256 cf47778f62
Freshworks trust centre (Drata)
Vendor trust centre · HTTP 200
13 Oct 2026CSA STAR
Live page Snapshotsha256 c84fd42588
Freshworks trust centre (Drata)
Vendor trust centre · HTTP 200
11 Oct 2026CSA STAR
Live page Snapshotsha256 581850df43
Freshworks trust centre (Drata)
Vendor trust centre · HTTP 200
9 Oct 2026CSA STAR
Live page Snapshotsha256 1b8941e746
Freshworks trust centre (Drata)
Vendor trust centre · HTTP 200
7 Oct 2026CSA STAR
Live page Snapshotsha256 27fdb3bebf
Freshworks trust centre (Drata)
Vendor trust centre · HTTP 200
5 Oct 2026CSA STAR
Live page Snapshotsha256 b5683f9a24
Freshworks trust centre (Drata)
Vendor trust centre · HTTP 200
3 Oct 2026CSA STAR
Live page Snapshotsha256 0363602e87
Freshworks trust centre (Drata)
Vendor trust centre · HTTP 200
1 Oct 2026CSA STAR
Live page Snapshotsha256 42feba7c8e
Freshworks trust centre (Drata)
Vendor trust centre · HTTP 200
29 Sep 2026CSA STAR
Live page Snapshotsha256 496fc26564
Freshworks trust centre (Drata)
Vendor trust centre · HTTP 200
27 Sep 2026CSA STAR
Live page Snapshotsha256 9be784785a
Freshworks trust centre (Drata)
Vendor trust centre · HTTP 200
25 Sep 2026CSA STAR
Live page Snapshotsha256 6e8b2ffc67
Freshworks trust centre (Drata)
Vendor trust centre · HTTP 200
21 Sep 2026CSA STAR
Live page Snapshotsha256 e6faaf1439
Freshworks trust centre (Drata)
Vendor trust centre · HTTP 200
18 Sep 2026CSA STAR
Live page Snapshotsha256 dcd36dd5e4
This is wrong
Vendor-statedVendor states SOC 1 on its trust centre
as of 2 Nov 2026 · confidence 80%
SourceCapturedQuoteLinks
Freshworks trust centre (Drata)
Vendor trust centre · HTTP 200
1 Nov 2026SOC 1
Live page Snapshotsha256 e1dc116fc7
Freshworks trust centre (Drata)
Vendor trust centre · HTTP 200
31 Oct 2026SOC 1
Live page Snapshotsha256 ca14276855
Freshworks trust centre (Drata)
Vendor trust centre · HTTP 200
29 Oct 2026SOC 1
Live page Snapshotsha256 6d3a998cca
Freshworks trust centre (Drata)
Vendor trust centre · HTTP 200
27 Oct 2026SOC 1
Live page Snapshotsha256 0f9b46ec07
Freshworks trust centre (Drata)
Vendor trust centre · HTTP 200
25 Oct 2026SOC 1
Live page Snapshotsha256 2d6e005220
Freshworks trust centre (Drata)
Vendor trust centre · HTTP 200
23 Oct 2026SOC 1
Live page Snapshotsha256 dc781bf565
Freshworks trust centre (Drata)
Vendor trust centre · HTTP 200
21 Oct 2026SOC 1
Live page Snapshotsha256 f5a3b15560
Freshworks trust centre (Drata)
Vendor trust centre · HTTP 200
19 Oct 2026SOC 1
Live page Snapshotsha256 cf41dc1c0e
Freshworks trust centre (Drata)
Vendor trust centre · HTTP 200
17 Oct 2026SOC 1
Live page Snapshotsha256 398f334bf1
Freshworks trust centre (Drata)
Vendor trust centre · HTTP 200
15 Oct 2026SOC 1
Live page Snapshotsha256 cf47778f62
Freshworks trust centre (Drata)
Vendor trust centre · HTTP 200
13 Oct 2026SOC 1
Live page Snapshotsha256 c84fd42588
Freshworks trust centre (Drata)
Vendor trust centre · HTTP 200
11 Oct 2026SOC 1
Live page Snapshotsha256 581850df43
Freshworks trust centre (Drata)
Vendor trust centre · HTTP 200
9 Oct 2026SOC 1
Live page Snapshotsha256 1b8941e746
Freshworks trust centre (Drata)
Vendor trust centre · HTTP 200
7 Oct 2026SOC 1
Live page Snapshotsha256 27fdb3bebf
Freshworks trust centre (Drata)
Vendor trust centre · HTTP 200
5 Oct 2026SOC 1
Live page Snapshotsha256 b5683f9a24
Freshworks trust centre (Drata)
Vendor trust centre · HTTP 200
3 Oct 2026SOC 1
Live page Snapshotsha256 0363602e87
Freshworks trust centre (Drata)
Vendor trust centre · HTTP 200
1 Oct 2026SOC 1
Live page Snapshotsha256 42feba7c8e
Freshworks trust centre (Drata)
Vendor trust centre · HTTP 200
29 Sep 2026SOC 1
Live page Snapshotsha256 496fc26564
Freshworks trust centre (Drata)
Vendor trust centre · HTTP 200
27 Sep 2026SOC 1
Live page Snapshotsha256 9be784785a
Freshworks trust centre (Drata)
Vendor trust centre · HTTP 200
25 Sep 2026SOC 1
Live page Snapshotsha256 6e8b2ffc67
Freshworks trust centre (Drata)
Vendor trust centre · HTTP 200
21 Sep 2026SOC 1
Live page Snapshotsha256 e6faaf1439
Freshworks trust centre (Drata)
Vendor trust centre · HTTP 200
18 Sep 2026SOC 1
Live page Snapshotsha256 dcd36dd5e4
This is wrong
Vendor-statedVendor states SOC 3 on its trust centre
as of 2 Nov 2026 · confidence 80%
SourceCapturedQuoteLinks
Freshworks trust centre (Drata)
Vendor trust centre · HTTP 200
1 Nov 2026SOC 3
Live page Snapshotsha256 e1dc116fc7
Freshworks trust centre (Drata)
Vendor trust centre · HTTP 200
31 Oct 2026SOC 3
Live page Snapshotsha256 ca14276855
Freshworks trust centre (Drata)
Vendor trust centre · HTTP 200
29 Oct 2026SOC 3
Live page Snapshotsha256 6d3a998cca
Freshworks trust centre (Drata)
Vendor trust centre · HTTP 200
27 Oct 2026SOC 3
Live page Snapshotsha256 0f9b46ec07
Freshworks trust centre (Drata)
Vendor trust centre · HTTP 200
25 Oct 2026SOC 3
Live page Snapshotsha256 2d6e005220
Freshworks trust centre (Drata)
Vendor trust centre · HTTP 200
23 Oct 2026SOC 3
Live page Snapshotsha256 dc781bf565
Freshworks trust centre (Drata)
Vendor trust centre · HTTP 200
21 Oct 2026SOC 3
Live page Snapshotsha256 f5a3b15560
Freshworks trust centre (Drata)
Vendor trust centre · HTTP 200
19 Oct 2026SOC 3
Live page Snapshotsha256 cf41dc1c0e
Freshworks trust centre (Drata)
Vendor trust centre · HTTP 200
17 Oct 2026SOC 3
Live page Snapshotsha256 398f334bf1
Freshworks trust centre (Drata)
Vendor trust centre · HTTP 200
15 Oct 2026SOC 3
Live page Snapshotsha256 cf47778f62
Freshworks trust centre (Drata)
Vendor trust centre · HTTP 200
13 Oct 2026SOC 3
Live page Snapshotsha256 c84fd42588
Freshworks trust centre (Drata)
Vendor trust centre · HTTP 200
11 Oct 2026SOC 3
Live page Snapshotsha256 581850df43
Freshworks trust centre (Drata)
Vendor trust centre · HTTP 200
9 Oct 2026SOC 3
Live page Snapshotsha256 1b8941e746
Freshworks trust centre (Drata)
Vendor trust centre · HTTP 200
7 Oct 2026SOC 3
Live page Snapshotsha256 27fdb3bebf
Freshworks trust centre (Drata)
Vendor trust centre · HTTP 200
5 Oct 2026SOC 3
Live page Snapshotsha256 b5683f9a24
Freshworks trust centre (Drata)
Vendor trust centre · HTTP 200
3 Oct 2026SOC 3
Live page Snapshotsha256 0363602e87
Freshworks trust centre (Drata)
Vendor trust centre · HTTP 200
1 Oct 2026SOC 3
Live page Snapshotsha256 42feba7c8e
Freshworks trust centre (Drata)
Vendor trust centre · HTTP 200
29 Sep 2026SOC 3
Live page Snapshotsha256 496fc26564
Freshworks trust centre (Drata)
Vendor trust centre · HTTP 200
27 Sep 2026SOC 3
Live page Snapshotsha256 9be784785a
Freshworks trust centre (Drata)
Vendor trust centre · HTTP 200
25 Sep 2026SOC 3
Live page Snapshotsha256 6e8b2ffc67
Freshworks trust centre (Drata)
Vendor trust centre · HTTP 200
21 Sep 2026SOC 3
Live page Snapshotsha256 e6faaf1439
Freshworks trust centre (Drata)
Vendor trust centre · HTTP 200
18 Sep 2026SOC 3
Live page Snapshotsha256 dcd36dd5e4
This is wrong

What is not public

  • The report period is not public, so CertReports cannot say whether the Freshworks SOC 2 report covers the last 12 months.
  • The audit firm is not stated in any public source CertReports has captured.
  • Trust services criteria in scope, carve-outs and bridge-letter status are only in the restricted-use report, which CertReports never hosts.
What SOC 2 means, and what it does not

SOC 2 reports are restricted-use and are never "certifications". A Type II report covers a period; freshness is the period end plus a bridge letter of at most three months. "SOC 2 ready" and "in progress" are not reports. No public SOC 2 registry exists; the strongest registry-grade signal is a CSA STAR Level 2 attestation, then a public SOC 3.

Read the SOC 2 guide and browse all vendors with evidence

Questions buyers ask

Is Freshworks SOC 2 certified?

No organisation is "SOC 2 certified": SOC 2 is an attestation report issued by a CPA firm, not a certification. Freshworks states it holds a SOC 2 Type II report as of 2 Nov 2026.

How do I get the Freshworks SOC 2 report?

SOC 2 reports are restricted-use documents shared under NDA. Request it through the Freshworks trust centre or security page; CertReports links to it and never hosts the report.

How does CertReports verify this?

Every state carries a capture date, a source and a snapshot link. Registry rows come from the official registry data; vendor statements come from the vendor’s own page or trust centre; nothing is inferred. Vendors can dispute any row and corrections ship within two business days.

Change history

  1. 18 Sep 2026SOC 2 evidence addedA SOC 2 row entered the index with state Vendor-stated.

Alternatives with SOC 2 evidence

Similar vendors (shared product tags or the Customer support category) whose SOC 2 row is verified or vendor-stated, ranked by similarity.

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HIPAA mark, CertReports state Vendor-statedSOC 2 mark, CertReports state Vendor-statedGDPR mark, CertReports state Vendor-statedISO 27001 mark, CertReports state Vendor-statedISO 27701 mark, CertReports state Vendor-statedISO 42001 mark, CertReports state Vendor-stated
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HIPAA mark, CertReports state Vendor-statedSOC 2 mark, CertReports state Vendor-statedGDPR mark, CertReports state Vendor-statedFedRAMP mark, CertReports state VerifiedPCI DSS mark, CertReports state Vendor-statedISO 27001 mark, CertReports state Vendor-stated
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HIPAA mark, CertReports state Vendor-statedSOC 2 mark, CertReports state Vendor-statedGDPR mark, CertReports state Vendor-statedISO 27001 mark, CertReports state Vendor-statedDPF mark, CertReports state VerifiedCCPA mark, CertReports state Vendor-stated
1 verified · 5 stated2 Nov 2026
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Customer support

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SOC 2 mark, CertReports state Vendor-statedPCI DSS mark, CertReports state Vendor-statedCyber Essentials mark, CertReports state Vendor-statedDPF mark, CertReports state Verified
1 verified · 3 stated2 Nov 2026
Gorgias logo

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Customer support

Drive more sales and automate support with AI Agent, Helpdesk integrated to your stack, Chat, FAQ and

HIPAA mark, CertReports state Vendor-statedSOC 2 mark, CertReports state Vendor-statedGDPR mark, CertReports state Vendor-statedDPF mark, CertReports state ExpiredCCPA mark, CertReports state Vendor-stated
4 stated2 Nov 2026
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SOC 2 mark, CertReports state Vendor-statedGDPR mark, CertReports state Vendor-stated
2 stated30 Sep 2026
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Intercom

Customer support

Intercom is the only helpdesk with a natively integrated AI Agent, Fin, meaning every customer conversation improves the next one, enabling

HIPAA mark, CertReports state Vendor-statedSOC 2 mark, CertReports state Vendor-statedGDPR mark, CertReports state Vendor-statedISO 27001 mark, CertReports state Vendor-statedCSA STAR mark, CertReports state Vendor-statedISO 27701 mark, CertReports state Vendor-stated
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Understand SOC 2 evidence

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